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You can add and manage knowledge sources in the Knowledge section of your agent’s menu. Here’s a breakdown of each sub-section:

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Tables

You can view data your agent has stored in the Tables sub-section. Select any table to view its contents.
You can create new tables in Studio if you want your agent to store custom data.

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Knowledge Bases

You can manage which sources your bot has access to in the Knowledge Bases sub-section. Every new agent has a default empty Knowledge Base. Open it, then select + Add Knowledge Source to provide your agent with new sources—it’ll automatically reference them when answering users.
You can also select + Add Knowledge Base to create an entirely new Knowledge Base.

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Manage website indexing

To manage a website Knowledge Base’s indexing/recrawling options, open it and select Manage. You can:
  • Reconfigure: Change the recrawling frequency (how often the Knowledge Base updates)
  • Resync: Trigger a manual recrawl of the website
  • Remove this source: Remove the source from the Knowledge Base

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Configure in Studio

If you need more control over your Knowledge Bases, you can configure them in Studio. This gives you access to advanced options for each type of source.

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Storage

When you add and use knowledge sources, it counts towards your File Storage and Vector DB Storage. You can see an overview of your current usage at the top of the section. If you need additional storage, select Add Storage. Check out our pricing page for more details.