Skip to main contentOnce you publish and share your bot, you can use the Conversations tab to view and manage your bot’s interactions with users. This means you can:
- View user messages and replies
- Identify and fix issues with your bot
- Improve your user experience
Features
Listing conversations
This menu lists each conversation your bot has had, sorted by the conversation’s most recent message. It provides the conversation ID, a unique identifier for each conversation, as well as an AI-generated summary of the conversation.
You can click the conversation ID to navigate to the specific conversation and view it in greater detail.
When viewing a conversation, you can click on any message to inspect its properties, like the time at which it was sent, a unique message ID, and the JSON for that specific message.
Filtering conversations
You can filter the conversations presented in this tab in a number of ways.
Conversation
Search for a conversation by entering a specific conversation ID.
Message
Search for a conversation by entering a specific message ID.
Participant
Search for a conversation by entering a specific user ID.
Integration
List all conversations taking place on a specific integration. 
