Make.com is one of the most flexible (and popular) integrations for our chatbot builders. By connecting your chatbot to Make, you can automate workflows that extend far beyond a single messaging channel.
The integration lets your chatbot send data to thousands of apps, from CRMs and spreadsheets to project management tools and payment systems. Any event inside a conversation can trigger an automation in Make, eliminating the need for manual processes.
With this integration, builders can design powerful, multi-step workflows that combine chatbot interactions with business operations. This makes it easy to create end-to-end automation without needing custom code.
To connect a chatbot to Make.com, you use a webhook or connector that links the chatbot platform with Make. Once connected, chatbot events can be sent into Make as triggers for automation scenarios.
Before setting up a Make.com integration, you need a Make.com account, a chatbot platform that supports webhooks or direct connectors, and access to the third-party apps you want to connect.
You can use a free Make.com account for simple chatbot automations. Paid plans are required if your bot triggers a large number of scenarios, handles high data volumes, or requires advanced scheduling and error handling.
Chatbot events that can trigger a Make.com workflow include user messages, form submissions, data collection, or conversation completions. Any event the chatbot platform can expose through a webhook can be used as a trigger.
Yes, Make.com allows a single chatbot event to send data to multiple apps in the same workflow. For example, chatbot data can be stored in a CRM, logged in a spreadsheet, and used to send an email notification in one automation.
With Make.com and a chatbot, you can automate tasks like updating CRM records, creating tickets in a support tool, sending transactional emails, posting to project management boards, or processing order information. The range of tasks depends on which apps you connect to Make.