# Email Notifier
Add powerful email sending capabilities from your Botpress bot in minutes. Perfect for sending tickets to support systems, capturing leads, and handling critical business alerts.
## What it does
Transform your bot into a smart business communication system that can:
- Send tickets directly to your support inbox when customers need help
- Instantly notify your team about new leads and opportunities
- Deliver critical alerts and system notifications
- Forward form submissions to the right departments
- Route customer inquiries to appropriate email addresses
- Send beautifully formatted HTML emails with custom styling
## How it works
Simply add the "Send Mail" action to your bot conversation flow. When triggered, your bot will send the email and automatically create an event confirming successful delivery. This lets you build sophisticated ticketing systems and lead capture workflows.
## Getting Started
1. Add the "Send Mail" action anywhere in your bot flow
2. Configure your ticket inbox or team email addresses
3. Choose between plain text or HTML formatting
4. Set custom reply-to addresses to route responses to specific inboxes
5. Optionally use the delivery confirmation event for follow-up automation
## What you'll need
- Your destination email addresses
