A customer experience workspace for human-AI teams.
Support work lives in the details.
Desk keeps those details clear: threads, summaries, next steps, and AI assistance that stays in the background until you need it.
Desk keeps those details clear: threads, summaries, next steps, and AI assistance that stays in the background until you need it.
What Desk does
Desk doesn’t replace agents; it helps them work better.
Threads view
All conversations across all your channels are available in a single, unified inbox.
Contextual replies
Relevant information about your customers is surfaced proactively throughout a conversation.
AI suggested anwsers
AI suggests multiple options for context-aware and relevant replies while humans refine the final output.
Desk helps you understand your business.
Insights from your business
Move directly from AI-generated insights about your business to the conversations that surface them.
Knowledge gaps
Explore and address gaps in your business’s knowledge base by understanding commonly-asked questions.
Analytics
Desk generates analytics about your business with information it learns from customer conversations.
HITL
Human handoff, built in.
Human agents receive the full conversation, summaries, and relevant details instantly.
Define when conversations should stay automated and when they should route to a human.
From the customer’s perspective, the conversation experience stays smooth and continuous.
See how Desk fits into your team’s day.
